# Refund Policy
**Effective Date:** September 2, 2025
At **Cosmos Divin**, we value your trust and want you to feel confident when purchasing our digital products and services.
This Refund Policy explains the conditions under which refunds may be granted.
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## 1. Digital Products
- Due to the nature of digital products (readings, consultations, online courses, downloads), all sales are considered **final** once access has been granted or the product has been delivered.
- Exceptions may apply only in cases of technical errors (e.g., duplicate charges, failure of access).
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## 2. Physical Products (if applicable)
- For physical items such as accessories or crystal products, you may request a refund or replacement within **14 days of delivery**, provided the item is unused and in original condition.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
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## 3. Refund Request Procedure
To request a refund (if eligible):
1. Contact us at **djolios@cosmos-divin.org** within the specified timeframe.
2. Provide your order number, proof of purchase, and reason for the request.
3. Approved refunds will be processed back to your original payment method within **7–10 business days**.
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## 4. Non-Refundable Cases
- Change of mind after purchase.
- Misuse or misunderstanding of the product or service.
- Access already granted to downloadable or digital items.
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## 5. Contact Us
If you have any questions about this Refund Policy, please reach out to us:
📧 **djolios@cosmos-divin.org**
